This Privacy Policy explains how Sarahome collects, uses and protects your personal data when you visit sarahome.my or buy from us. We follow the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Who We Are
sarahome.my is operated by [Business name as on licence] ([Sarawak business registration number]), [Business address], Miri, Sarawak, Malaysia.
2. What We Collect
When you place an order or contact us:
- Name
- Phone number and email address
- Delivery and billing address
- Order details (products, quantities, amounts paid)
- Messages you send us by WhatsApp, email or our website
Automatically, when you visit the website:
- Device and browser type, IP address, pages viewed and time spent on the site
- Collected through cookies and similar tools (see section 6)
What we do not collect: your full card number or online banking login. Payments are handled by our payment provider, not by us.
3. How We Use Your Data
- To process, pack and deliver your order
- To send order confirmations, shipping updates and receipts
- To reply to your questions and handle returns or complaints
- To prevent fraud and keep the website secure
- To understand how visitors use the website, so we can improve it
- To keep business and tax records as required by law
4. Marketing Messages
We will only send you promotions, new product news or reorder reminders (by email or WhatsApp) if you agree to receive them, for example by ticking a box at checkout. You can stop these messages at any time by replying "STOP", clicking "unsubscribe", or contacting us. Order and delivery messages are not marketing and will still be sent.
5. Who We Share Your Data With
We do not sell your personal data. We share it only with service providers who help us run the store, and only what they need:
Who | Why | What they receive |
|---|---|---|
Couriers (e.g. Pos Malaysia, J&T Express) | Deliver your parcel | Name, phone, delivery address |
Payment provider | Process your payment | Name, email, order amount |
EasyStore | Hosts our online store | Order and account data |
Analytics and advertising tools (e.g. Google, Meta) | Measure website traffic and ads | Browsing data from cookies |
We may also disclose data if required by law, a court order or a government authority. Some providers may store data outside Malaysia. When that happens, we use providers that protect it to a standard similar to Malaysian law.
6. Cookies
Cookies are small files stored in your browser. We use them to keep items in your cart, remember your preferences, and measure website traffic and ads. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may stop working.
7. How Long We Keep Your Data
We keep order records for as long as required for tax and accounting purposes, usually 7 years. Other data, such as marketing preferences, is kept until you ask us to delete it or stop using our services.
8. How We Protect Your Data
Our website uses SSL encryption. Access to customer data is limited to people who need it to fulfil orders. If a data breach affects you, we will notify you and the relevant authorities as required by law.
9. Your Rights
Under the PDPA, you may:
- Ask what personal data we hold about you
- Ask us to correct data that is wrong or incomplete
- Withdraw your consent to marketing at any time
- Ask us to delete your data, unless we must keep it by law
To make a request, contact us using the details below. We will reply within 21 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.
11. Contact Us
- Email: shuntrading20@gmail.com
- WhatsApp: 017-850 8660
- Address: [Business address], Miri, Sarawak, Malaysia
Last updated: [date]